Return & Refund Policy
Return & Refund Policy
We want return requests to be handled clearly and consistently. Please review the conditions below before sending merchandise back.
Return Window
Return requests must be submitted within the return period stated for your purchase while the order remains eligible under this policy.
Starting a Return Request
Contact service@merovellin.com and provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs where applicable
Return Eligibility
Eligible merchandise should generally be returned in a condition appropriate for inspection, with included accessories, components, manuals, and packaging where reasonably possible.
Product Variations & Materials
Minor differences in color, finish, texture, dimensions, packaging, or appearance can occur because of production batches, materials, lighting, screen settings, or manufacturing tolerances.
Return Address & Authorization
Do not automatically return merchandise to our registered company address.
Approved return instructions and the appropriate return destination will be supplied by customer support.
Non-Returnable Items
Certain products may not be returnable where required by hygiene, safety, customization, final-sale conditions, or other disclosed restrictions.
Damaged, Defective, Incorrect or Incomplete Orders
If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and retain the item and packaging while the issue is reviewed.
Return Shipping Costs
Responsibility for return shipping depends on the reason for return and applicable policy conditions.
Returning the Package
Follow the return instructions provided by customer support and retain tracking or shipment documentation until the return is completed.
Inspection & Refund Timing
Returned merchandise may be inspected after reaching the designated facility. Approved refunds may require additional financial-institution processing time.
Refund Method
Approved refunds are normally issued to the original payment method.
Exchanges
Direct exchanges may not be available for every item. An eligible return and separate new purchase may be required.
Order Cancellation
Contact us as quickly as possible if you wish to cancel an order. Once fulfillment or shipment has begun, cancellation may no longer be possible.
Consumer Rights
Nothing in this policy is intended to exclude consumer rights that cannot lawfully be excluded.