FAQ
Frequently Asked Questions
Find helpful information about Merovellinā¢, our everyday home appliances, ordering, shipping, tracking, returns, refunds, and customer support.
Who operates Merovellinā¢?
Merovellinā¢ is owned and operated by Beijing Laifei Technology Co., Ltd.
What does Merovellinā¢ sell?
We offer practical household appliances, home-use products, and everyday essentials selected for convenience, functionality, and modern living.
Will every product look exactly like the photographs?
We aim to present products accurately. Minor differences in color, finish, texture, dimensions, or appearance may occur due to production batches, materials, lighting, screen settings, or photography.
Are small variations considered defects?
Minor cosmetic or manufacturing variations that do not materially affect normal use are generally not considered defects.
Are Merovellinā¢ products original designs?
Merovellinā¢ selects products based on practical function, usability, modern appearance, and suitability for everyday household use.
How does the product selection process begin?
We consider how a product will be used, stored, handled, maintained, and integrated into everyday household routines.
How long does order processing take?
Orders require processing before shipment. Processing time may vary depending on order volume, verification requirements, weekends, holidays, and product availability.
How long does standard U.S. delivery take?
Delivery estimates begin after an order has been processed and handed to the carrier. Actual delivery time may vary according to destination and carrier conditions.
How much does shipping cost?
Any applicable shipping cost is displayed during checkout before payment is completed.
Where are orders shipped from?
Orders may be fulfilled from different warehouses or logistics facilities depending on product availability and destination.
Will I receive tracking information?
When tracking is available, the information will normally be provided after the order has been dispatched.
What should I do if tracking stops updating?
Carrier scans can occasionally be delayed. If tracking remains unchanged for an extended period, contact service@merovellin.com.
What if tracking says āDeliveredā but I cannot find my order?
Please check the delivery area, household members, neighbors where appropriate, and carrier delivery information before contacting us.
Can I cancel or change an order?
Contact us as soon as possible. Once processing or shipment has begun, cancellation or changes may no longer be possible.
What is the return period?
Please refer to our Return & Refund Policy for current return eligibility requirements.
How do I request a return?
Email service@merovellin.com before returning anything and include your order number and reason for return.
Where should I send my return?
Do not automatically return merchandise to our registered business address. Approved return instructions will be provided by support.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return and the conditions in our Return & Refund Policy.
How long does an approved refund take?
Approved refunds are issued to the original payment method. Additional posting time may be required by your bank or payment provider.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue, and clear photographs where applicable.
Email: service@merovellin.com Ā | Ā Phone: +86 15915883557
Customer Service Hours: 8:00 AM ā 10:00 PM Daily