Contact Us
How can we help?
Have a question about one of our household appliances, your order, shipping, delivery, returns, or another purchase-related matter? Our customer support team is here to help.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us about an existing order. This allows our support team to locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, please contact us promptly.
To help us review the issue, please provide:
- Your order number
- A clear description of the issue
- Photos of the item, packaging, or shipping label where applicable
- Any other information that may help us understand the problem
After reviewing the information provided, our customer support team will explain the available next steps.
Before Returning an Item
Please contact our customer support team before returning any merchandise.
Do not automatically send returns to our registered business address. Every return must first be reviewed and, where applicable, authorized by our support team. Return instructions and the appropriate return destination will be provided after approval.
Response Time
We aim to respond to customer inquiries as promptly as possible during our service hours. More complex order, shipping, payment, or return matters may require additional review.
Customer service is available 8:00 AM ā 10:00 PM Daily.